Archive

Agents are being warned about removing personal data and information from marketing material. Paul Offley, compliance officer at The Guild of Property...

As the review of the recommendations of the Regulation of Property Agents Working Group continues, Emily Hawthorne, mio Account Manager and...

Agents now have a chance to say what they think should be in a new Code of Conduct being discussed following...

The Property Ombudsman scheme (TPO) has announced a series of changes to both its board and internal processes. The organisation has also...

This week I carry out a question and answer session with one of the most high-profile names in property. Isobel Thomson has...

The Property Ombudsman Scheme (TPO) has partnered with Yomdel to provide a 24/7 live chat service.  Consumers can now seek 'independent dispute...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

Complaints made against adverts issued by property firms have increased by 10% in the last year. The Advertising Standards Authority (ASA) reports...

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

A consumer champion says a new privatised system of Alternative Dispute Resolution, being introduced in October, threatens to create ‘complaints chaos’...